Apple Acknowledges Iphone Duo Inner Display Problems
Apple says a small number of iPhone Duo units have inner display issues and advises affected owners to contact AppleCare for a replacement.
Apple has acknowledged reports of cracked inner displays on its new iPhone Duo foldable phone. The company says the issue affects a small number of units and has directed owners who experience display problems to contact AppleCare for a replacement. The reports emerged within days of the phone’s release.
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What owners are reporting
According to TechCrunch, some early owners reported cracks after only hours or days of use. Some described hearing a crunch before a crack appeared, while others reported display malfunctions. The Verge says reports have included a bright line extending across part of the inside screen after the phone was opened.
Engadget reports that owners have seen cracks along the hinge, bright lines near the middle of the unfolded display and, on some units, dead pixels along the crease. TechCrunch also cites a 404 Media report about prominent creases on the folding screen. The reports describe several visible problems, but do not establish that every affected phone has the same defect.
Apple’s response and the possible cause
In a statement provided to Engadget and shared with The Verge, Apple said it was aware of an inner-display issue affecting a small number of iPhone Duo units. It said affected users should contact AppleCare for a replacement. Apple also described the early response to the Duo as positive and said developers were updating apps for its foldable design.
Apple did not give a precise count of affected devices in the reports. The Verge says an Apple representative indicated that most units are not susceptible and that the problem appears quickly on units with the defect. Engadget similarly says it understands the issue to affect only a small percentage of phones, with symptoms likely to emerge early in use.
The cause has not been established in Apple’s statement. Engadget says the issue appears to involve the inner hinge. The Verge, citing an iFixit teardown, reports a different possible explanation: the folding screen may be pressing against a center bar where damage has occurred. Those assessments should not be taken as confirmation of a specific cause.
What is known so far
The problem is not appearing on every reviewed device. Engadget says its review unit was unaffected, while a unit tested by CNET had completed more than 55,000 folds at the time of Engadget’s report. The Verge also describes an Australian owner who said an Apple Store replaced an affected phone immediately.
For now, Apple’s stated remedy is to seek a replacement through AppleCare if a Duo develops a display issue. The available reports do not say how many phones will ultimately be affected.
Sources
This story was compiled by AI from the reports below. Read the originals for the full details.